A responsible insurance offering that creates security

Working sustainably not only involves doing what is right but is also about increasing value for customers and contributing to the long-term, sustainable development of society. Insurance is based on confidence – and if this confidence is tarnished, the company may be jeopardised.

A regulated market with strong consumer protection

The insurance industry fulfils an important function in society, which means that the players in the industry have a huge responsibility to conduct their business operations based on applicable rules and according to the supervisory authorities. Insurance distribution requires a licence and is supervised by the Swedish Financial Supervisory Authority. Solid’s task as an insurance provider involves ensuring its employees’ skills and expertise and that the company’s insurance distribution is based on an impartial and personal analysis of customer needs.

Responsible insurance distribution is based on transparency and clarity concerning the terms associated with an insurance policy as well as responsible distribution, marketing and claims adjustment.

Risk management

The core operation of the insurance industry is understanding and managing risks. As an insurance provider, we are dependent on the confidence people have in our industry and in insurance companies’ ability to meet their obligations. By carrying out preventive risk reduction measures and spreading and distributing risk between several individuals, the insurance industry can help protect society, promote innovation and support economic development. This is an important contribution to a well-functioning and sustainable society.

Based on a long-term perspective, sustainability involves making conscious choices when we develop our insurance solutions that make it simpler for individuals and companies to make decisions that protect the environment and contribute to society. We also work actively to keep our costs low to thereby offer affordable insurance that creates value for our customers.

Minimising claims and claims adjustment

Preventing claims is one of the most important things that an insurance company can do, both for customers’ security and finances and to help protect the planet’s resources from overconsumption.

From our perspective, sustainability also involves educating our partners and raising awareness of sustainability aspects in our work on claims adjustment. Repairing a damaged product rather than replacing it with another means that claims adjustment can be more effective, long-term and sustainable.