Sustainable and responsible credit lending
With a customer base of more than 6 million private customers in the Nordic market, Resurs has a significant responsibility to conduct credit lending in a responsible and long-term sustainable manner. Responsible and sustainable credit lending is an integral part of Resurs’ business model and means that financial services should contribute to sound personal finances for the customer, while risks are managed responsibly and in line with the company’s risk appetite, internal governing documents, external legislation and applicable regulations.
The ability for private individuals to take out loans or use credit is an important part of a well-functioning financial system. At the same time, credit lending entails a responsibility to counteract over-indebtedness. Resurs therefore works systematically with credit assessments and risk evaluation, where both current and future repayment capacity are considered. Credit decisions are based on established models and analyses that are continuously developed to ensure accuracy and responsibility.
The work on sustainable credit lending is integrated into Resurs’ governance and risk management. Sustainability-related risks, such as the risk of over-indebtedness, are identified and managed within the framework of the company’s overall risk framework. The credit policy, risk policy and other central governing documents set the framework for credit lending and are followed up through internal controls and regular reporting
Employee competence is central
Employees’ competence is crucial for responsible credit lending. The authority to grant credit is regulated through clear mandates and authorisation levels linked to amount limits. Higher mandate levels place increased demands on training, experience and understanding of credit risk.
Training is conducted on an ongoing basis and includes credit policy, relevant legislation, supervisory authority requirements as well as internal guidelines and processes. The purpose is to ensure a consistent and responsible credit assessment throughout the organisation, and that employees have the ability to identify and manage risks in customers’ finances.
Proactive management of credit risk and customer support
Clear terms and transparent information are essential to ensure that the customer understands the implications of a credit agreement. Resurs actively works to prevent payment problems by continuously monitoring customers’ risk profiles and payment behaviour.
In cases of indications of payment difficulties, early contact is made with the customer with the aim of finding sustainable solutions. In each market, dedicated resources are available to support customers experiencing temporary financial challenges, for example due to changes in life circumstances such as illness or separation.
Responsible credit lending covers the entire customer journey, from marketing and credit decisions to follow-up and repayment. Through a proactive approach, Resurs strives to minimise risks associated with credit lending, including the risk of over-indebtedness.
Follow-up and continuous development
The work on sustainable credit lending is followed up through analysis of key metrics related to credit risk, repayment capacity and customer outcomes. The follow-up includes, among other things, developments in credit losses and customers’ payment behaviour.
The results are used to further develop processes, models and ways of working. The follow-up is an important part of the company’s internal governance and contributes to ensuring that credit lending is aligned with Resurs’ risk appetite and the ambition to conduct a long-term sustainable and responsible business.
