Sustainable Credit Lending


Ensure that we contribute to an inclusive credit market where we take responsibility for increased transparency, dialogue and training initiatives for customers and partners.

Results and Activities 2023

  • MyEconomy was launched in Denmark, Norway and Finland – an online training course intended to educate individuals on how to create personal finances that are sustainable for the long term
  • Continued activation of Resurs Society in all four Nordic countries to more clearly communicate responsibility and sustainable credit lending
  • Work on updating the definition of Sustainable Credit Lending (including KPIs) to be integrated into the Sustainability Guidelines (internal)
  • Increased focus on internal activities to support young customers in different ways
  • An updated Sustainability Risk Framework with a focus on integration of risks associated with credit lending
  • Launch of new strategic partnerships such as membership in Gilla Din Ekonomi by the National Network for Financial Education, launch of Svårlurad with the Swedish Bankers’ Association and support of Betalningshjälpen (a Mastercard initiative)
  • Credit loss ratio 3.3% (excl. items affecting comparability

Sustainable and responsible credit lending

With a customer base of slightly more than six million private customers in the Nordic market comes a responsibility to conduct credit lending as responsibly as possible. Responsible credit lending involves a financial services offering that is sus­tainable both today and in the long term – for individuals, for Resurs and for society as a whole.

The option for private individuals to take out loans or use credits is essen­tial for a democratic, well-functioning financial ecosystem and society. Resurs has a responsibility as a creditor not to contribute to higher over-indebtedness in society, which it addresses through measures such as meticulous credit lending processes that ensure that customers do not borrow more than their private finances allow, as well as a commitment to educate individuals on how they can achieve balance in their private finances.

Employees’ skills are critical

Our employees’ skills are crucial to responsible credit lending. Their ability to grant credit is regulated at five authorisation levels linked to different amount limits, according to the logic that the higher the authorisation level, the greater the requirement for training and expertise. The internal training takes place on a continual basis. It is based on the Group’s credit policy, current legislation, Swedish Financial Supervisory Authority regulations and guidelines, as well as instructions and criteria for cred­it lending.

A proactive effort to minimise credit risk

Clearly stated terms and easily accessible information are fundamental to ensuring that the customer understands what is in a loan agreement. No one gains when a debt is transferred to a collection company for recovery. Both the customer and Resurs lose money, while Resurs suffers from damage to both its business and its brand.

The responsibility for credit lending lasts through the entire customer journey, from marketing to credit lending to the final repayment. For example, it might be a matter of how to deal with a customer experi­encing payment problems due to a change in their life such as illness or divorce. The entire customer journey is continually analysed in order to further evaluate and improve existing tools and processes.

Resurs already continually tracks and analyses its customers’ risk profiles and contacts customers who have missed a payment, for example. Every market has several dedicated processors tasked with contacting, informing and assisting customers who are behind on their payments.

Following up the Responsible Credit Lending process

Resurs continually follows up its responsible and sustainable credit lending process, as well as the company’s ability to assess customers’ repayment capacity. It does so by analysing the percentage of payment arrangements made with customers who experienced payment difficulties, which they were subsequently able to manage.