1. A sustainable nordic business model with a retailing legacy

Resurs is a leader in the growing Nordic consumer credit market, with slightly more than 6 million cus – tomers in its customer database today. Resurs was founded by retailers for retailers, and its business model is therefore based on retail experience. Resurs’s offering of attractive retail finance solutions and flexible payments makes a major contribution to higher purchasing power, a greater influx of customers both in stores and online, and stronger customer loyalty. There are important synergies between Resurs’s business segments, with the customer database serving as a hub and generating significant opportunities for cost-efficient cross-selling. The foundation of our payment and financing solution offerings is that they are based upon sustainable credit lending, which is also the core of Resurs’s business model. With sustainable credit lending, we will lay the foundation for smart and secure loans, thereby contributing to sustainable business that meets an existing demand while creating value for all parties involved. The stability of Resurs’s credit losses and customers’ unchanged payment patterns in 2020, the year of the pandemic, should be viewed against the background of general uncertainty about customers’ solvency. It also provides good understanding of how Resurs views its responsibility as a creditor.

2. Developing unique solutions for the retail of the future

Innovation plays a vital role in Resurs’s competitiveness, and the race to become an even more datadriven and technology-oriented company is moving even faster thanks to the transformation journey which has now begun. Resurs’s solutions enable modern business concepts that meet customers’ digital service needs. The list of Resurs’s partners is continually growing, thanks to the value generated by Resurs’s efficient payment solutions. For example, Resurs began partnerships with 75 new e-commerce players during the year. The Group is continuously adding new products and services to its product portfolio to support the Nordic business of its retail finance partners and benefit customers through a quick, simple and secure customer experience. Continuing AI development is a priority, particularly in view of the technology’s potential to identify existing customers’ behaviours with high precision. This in turn generates activities and offerings that are customised and suited to specific customer needs.

3. An attractive direct yield thanks to healthy profitability

Resurs’s stable returns are driven by the Group’s range of small and medium-sized loans with relatively short maturities, low customer acquisition costs and effective marketing. Small and medium-sized loans with short maturities offer attractive pricing and lower risk. Based on the foundation of sustainable credit lending, Resurs has successfully developed and expanded its loan portfolio, which has been the main contributor to the strong growth in total operating income that was generated during the year. Resurs’s business model has delivered significant income even during more turbulent years. For 2020, this meant an operating profit of SEK 1.3 billion, and SEK 1.4 billion excluding nonrecurring costs, which will benefit Resurs’s shareholders. In accordance with the Swedish Financial Supervisory Authority’s recommendation, the Board proposes a dividend of 25 per cent of the net profit for 2019 and 2020, corre – sponding to SEK 2.68 per share. The dividend policy is unchanged and the Board’s intention is to pay the remaining predicted dividend in autumn 2021.