Ethical and Responsible Business


Create a proactive and safe company culture where regulatory compliance, responsibility and customer security are the top priority.

Results and Activities 2023

  • 98% have completed training on GDPR
  • 92% have completed training on the Code of Conduct
  • 98% have completed training on anti-money laundering and financing of terrorism
  • During the year, three cases reported through Resurs’ whistle-blowing channels were deemed to be whistle-blowing cases
  • 2% of all customer complaints made to Resurs in 2023 were related to the protection of personal data
  • Sustainability training for the Board of Directors and Group Management
  • Nasdaq ESG Transparency Partner
  • Updated Sustainability Risk Framework

Resurs’s commitments on issues concerning accessibility, responsibility for the supply chain and customer communication, as well as cus­tomer privacy and anti-corruption are all gath­ered under the concept of Ethical and responsi­ble business.

Taking responsibility for the supply chain in a bank is largely a matter of ensuring suppliers’ quality of supply and continuity, cost efficiency, risk control, regulatory compliance and information security.

Proccesing of personal data

Large amounts of personal data, such as agreements for various bank products and customer transactions, are processed every day. This requires Resurs to maintain strong protection for its customers, from the standpoint of both security and privacy. Resurs continually works on security issues, risk assessments, training, and instructions, as well as monitoring and reviewing personal data processing.

Risk minimization and incident management

Resurs engages in proactive risk and incident management in order to ensure the proper level of protection of information and personal data throughout the operation. Resurs also employs comprehensive control systems that flag abnormal transactions and cash flows, along with inter­nal authorisation levels for managing information and performing ser­vices.

Zero tolerance for all forms of corruption

Corruption undermines democracy, warps competition, makes a level playing field for business more difficult and benefits organised crime. Corrup­tion results in serious legal and reputational risks. Like the industry as a whole, Resurs’s operation is exposed to corruption through fraud, money laundering and financing of terrorism as well as bribery. The risks in the four countries are similar in nature.

Therefore Resurs has a long-term systematic prevention program to combat all forms of corruption. The bank has a special unit, Financial Crime Prevention, which is intended to strengthen AML and combat financial crime.

For Resurs, proper conduct from a business ethics standpoint throughout the operation is also required to deserve continued trust.

Code of conduct

The Group’s CEO and management bear overall responsibility for preven­tive efforts and for ensuring that resources, processes, and control systems are in place. Resurs’s position is laid down in its Code of Conduct, which applies to all employees and Board members. All employees have access via the intranet to the Code of Conduct, which is available in English, and its associated policies and guidelines.

Resurs uses the three lines of defence principle to manage the risk of money laundering and other corruption risks and ensure that the Group is doing business and entering business relationships based on ethically proper grounds.


Employees and other people who are otherwise in a work-related situation at Resurs can report on serious irregularities via Resurs’s whistle-blower channels, on both Resurs’s website and its intranet. Informants may choose to remain anonymous and can never be traced. After an initial assessment as to whether the case meets the criteria for a whistle-blower case or not, the case is investigated.