Ethical and responsible business practices encompass Resurs’ commitments within areas such as supplier responsibility, customer communication, customer integrity, information security, as well as efforts to counter corruption and financial crime. The work aims to ensure that operations are conducted in accordance with applicable legislation, internal governing documents and established business ethics principles, and that risks are identified, managed and followed up in a structured manner.
Taking responsibility for the supply chain involves ensuring delivery quality and continuity, cost efficiency, risk control, regulatory compliance and information security among suppliers. Supplier responsibility includes ongoing risk assessments, follow-up and requirement setting to ensure that suppliers meet relevant requirements regarding quality, security and compliance.
Personal data management
Every day, a large volume of personal data is processed, for example when entering into agreements for banking products and during customer transactions. This places high demands on Resurs to maintain strong protection of customer information, both from a security and privacy perspective. Resurs works continuously with security matters, risk assessments, training and instructions, as well as with follow-up and review of personal data management within the business.
Risk mitigation and incident management
Resurs conducts proactive work on risk and incident management to ensure an adequate level of protection regarding information and personal data across all parts of the business. Control systems are used to identify transactions and financial flows that deviate from normal patterns, while internal authorisation levels regulate the handling of information and the execution of services.
Zero tolerance for all forms of corruption
Corruption undermines democracy, distorts competition and makes fair business practices more difficult. It also results in significant legal and reputational risks. Resurs’ operations, like the industry as a whole, are exposed to risks related to fraud, money laundering, terrorist financing and bribery.
Resurs therefore conducts long-term, systematic and preventive work to counter corruption in all its forms. The Bank has a dedicated function, Financial Crime Prevention, tasked with strengthening efforts to counter money laundering and prevent financial crime. For Resurs, it is fundamental that all parts of the business operate in an ethically sound manner, which is a prerequisite for maintaining the trust of customers, partners and other stakeholders.
Code of conduct
The overall responsibility for preventive work and for ensuring that resources, processes and control systems are in place rests with the CEO and senior management of Resurs. Resurs’ position on matters relating to business ethics and responsible business conduct is established in the Code of Conduct, which applies to all employees and Board members.
All employees have access to the Code of Conduct via the intranet, together with associated policies, instructions and procedures. Resurs applies the principle of the three lines of defence to manage risks related to money laundering and other forms of corruption, and to ensure that business and business relationships are conducted on ethically sound grounds.
Whistleblowing
Employees and other individuals who are in a work-related situation with Resurs can report serious misconduct through Resurs’ whistleblowing channels, both via the Resurs website and the intranet. The reporting individual may choose to remain anonymous.
Following an initial assessment of whether the matter falls within the criteria for whistleblowing, an investigation is carried out in accordance with established procedures. The whistleblowing function is an important part of the work to identify and manage risks and to ensure transparent and responsible operations.